Services
River Systems allows organizations to deploy videoconference rooms without the high cost of labor and IT staffing burden. Our services include deployment, help desk support, and ongoing maintenance on all of the technology in the room, not just the Zoom Room and Teams Room hardware. We provide responsive, day-to-day, administration of the system including software testing and updates. Additional services include equipment/software monitoring, event detection, fault detection, and subsequent notification.
Simple, easy, reliable.
deployment
Whether you're refreshing a space, building a new facility, or conducting an international roll-out, our team of certified videoconference and audio / video engineers can make the complex seem easy. With a network of engineers, we handle the project management, shipping, and scheduling of resources and work with your team to be sure each space is ready in advance and installs easily.
support
The Video Network Operations Center (VNOC) is staffed by dedicated support technicians that are trained and certified to provide Tier 1-3 level support for audio/video networks and cloud services. Our technicians are also certified across all the major manufacturers, which allows us to provide a single support team for your entire organization’s ecosystem. The service includes our Help Desk support, advanced parts replacement, software updates, and on-site support with any of our certified field technicians.
Learn more about support →
maintenance
Video communications are a mission critical communication tool, so reliability is key to success. Our maintenance programs cover all the presentation and Zoom Room / Teams Room components in the room with both software updates and parts replacement. We provide more than a standard manufacturer warranty; we expedite replacement components during the life of the service contract to minimize downtime.
monitoring service
Our Bridge Service provides remote monitoring to track the health, performance, and live telemetry of the systems in real time. This pro-active support service empowered with automated alerts and AI-driven insights to eliminate downtime and optimize operations.
Learn more about Bridge Service →
Equipment-as-a-Service
Our Evolution Plan provides complete system solutions as a monthly service. This service includes the hardware, maintenance, and the option to refresh the technology at any time - without penalty. Stay current and allow the solution to evolve as your needs change.
Learn more about the Evolution Plan →Ready to transform your conference rooms and enhance your video conferencing experience?
Describe your spaces on one short intro call and we will map the right systems to them.
Book an intro call