Supporting Zoom Rooms for a Global CX Leader

As a Fortune 500 provider of AI-driven customer experience (CX) and contact center solutions, this corporation is at the forefront of digital transformation. In support of their hybrid work strategy, they partnered with River Systems to design, deploy, and support a robust network of Zoom Rooms in their newly established office location.

The company needed a flexible array of Zoom Rooms to accommodate everything from small team huddles to large-scale, company-wide meetings. The timeline was aggressive, compounded by the added complexity of reusing select AV and conferencing equipment from their previous office. River Systems stepped in as a strategic partner to oversee the seamless transition. Working closely with the company’s international stakeholders, River Systems managed the design and implementation process end to end—coordinating logistics, optimizing room layouts, and selecting technology that would maximize usability without compromising existing investments.

The outcome was a diverse suite of meeting spaces—from compact video-enabled rooms to expansive all-hands areas—each tailored for intuitive, reliable use. All rooms were fully integrated with the company’s unified communications (UC) platform and featured technology solutions calibrated to the specific acoustics and functions of the space. Installations included everything from video bars for quick, spontaneous meetings to advanced ceiling microphone arrays discreetly embedded within acoustic panels to maintain aesthetic appeal while ensuring crystal-clear audio.

Since deployment, the Zoom Rooms have seen strong adoption across teams. Employees rely on them daily to collaborate with remote colleagues, distributed offices, and external partners, reinforcing the company’s commitment to agile, connected work environments.

River Systems continues to provide proactive support through live help desk access, expedited parts replacement, and ongoing on-site maintenance—including scheduled health checks to ensure optimal system performance and longevity.